Privacy Policy
Effective Date: January 01, 2026
Normandy Enterprises, LLC, doing business as Normandy Knives (“Normandy,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our dealer website, apply for a dealer account, place an order, communicate with us, or otherwise interact with Normandy.
This Privacy Policy is referenced in and should be read together with the Normandy Knives Terms & Conditions and Wholesale Dealer Agreement. In the event of a question concerning Normandy’s collection, use, disclosure, or handling of personal information, this Privacy Policy will govern that subject matter.
This dealer website is intended primarily for authorized retailers, dealers, distributors, and other business customers. Information relating to an individual representative of a business may still constitute personal information and is handled as described in this Policy.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
Dealer and Account Information
When you create or apply for a dealer account, we may collect your:
- name;
- business name;
- job title;
- email address;
- telephone number;
- billing and shipping addresses;
- website information;
- Tax ID or EIN;
- resale certificate information;
- business license information;
- account credentials; and
- other information used to establish or verify your dealer account.
Order and Transaction Information
When you place an order, we may collect information relating to the transaction, including:
- products ordered;
- pricing and quantities;
- billing and shipping information;
- payment status;
- purchase history;
- returns;
- refunds;
- credits; and
- related communications.
Payment information is processed through our payment-processing providers. Those providers may collect payment card or financial information necessary to complete the transaction.
Communications
We may collect information you provide when you contact us by email, telephone, website form, chat, or other means, including:
- customer-service requests;
- dealer support inquiries;
- warranty questions;
- return requests; and
- other business communications.
Website and Device Information
When you visit our website, we and our service providers may automatically collect information such as:
- IP address;
- browser type;
- device information;
- operating system;
- referring website;
- pages viewed;
- actions taken on the website;
- approximate location based on IP address; and
- other usage information.
We may collect this information through cookies, pixels, tags, log files, and similar technologies.
**ALL PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.**
HOW WE USE YOUR INFORMATION
We may use personal information to operate, administer, protect, and improve our business and dealer program, including to:
- process dealer applications;
- establish and maintain dealer accounts;
- verify business, resale, tax-exemption, or account information;
- process and fulfill orders;
- process payments, refunds, returns, and credits;
- provide order confirmations, invoices, and tracking information;
- provide customer service and dealer support;
- administer warranties and product-support programs;
- detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
- protect the security of our website, accounts, customers, dealers, and business;
- analyze website usage and improve our products, services, and dealer experience;
- communicate with dealers about products, inventory, programs, promotions, or business updates where permitted by law;
- maintain accounting, tax, legal, and transaction records;
- comply with legal obligations;
- respond to lawful requests; and
- enforce our Terms & Conditions, Wholesale Dealer Agreement, dealer policies, and other legal rights.
How We Disclose Information
We may disclose personal information to service providers and other parties that assist us in operating our business.
These may include:
- our ecommerce platform provider;
- payment processors;
- fraud-prevention providers;
- shipping carriers;
- fulfillment and logistics providers;
- technology providers;
- hosting providers;
- analytics providers;
- marketing and advertising providers;
- accountants;
- attorneys;
- insurers; and
- other professional advisers.
We may also disclose information when reasonably necessary to:
- comply with applicable law;
- respond to court orders, subpoenas, or governmental requests;
- investigate suspected fraud or illegal activity;
- enforce our agreements or policies;
- protect the rights, property, or safety of Normandy, our customers, our dealers, our employees, or others.
Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.
Shopify and Other Service Providers
Our dealer store is powered by Shopify.
Shopify and other service providers may process information on our behalf or in connection with services they provide to us.
Their handling of information may also be governed by their own privacy policies and contractual obligations.
We may also use third-party services for:
- analytics;
- advertising;
- email communications;
- fraud prevention;
- shipping;
- payments;
- customer support; and
- other business functions.
Cookies, Analytics, and Advertising
We and our service providers may use cookies and similar technologies to:
- operate the website;
- remember preferences;
- maintain account sessions;
- understand how visitors use the website;
- measure website performance;
- prevent fraud;
- improve functionality; and
- support marketing or advertising activities.
Certain cookies are necessary for the website to function. Other cookies or technologies may be used for analytics, personalization, or advertising.
Depending on applicable law and the technologies used on our website, certain disclosures of information to advertising or analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising.
Where required, visitors may manage applicable privacy choices through our cookie banner or Your Privacy Choices page.
Your Privacy Choices
You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Marketing Communications
If you elect to receive marketing communications from us, we may send information about:
- Normandy products;
- dealer programs;
- promotions;
- product releases;
- inventory updates; or
- related business matters.
You may unsubscribe from marketing emails by using the unsubscribe link included in those communications.
Transactional or account-related communications may still be sent when necessary, including:
- order confirmations;
- shipping notifications;
- invoices;
- return communications;
- warranty communications; and
- important dealer notices.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy.
This may include maintaining information for:
- dealer relationships;
- order processing;
- warranty administration;
- returns;
- accounting;
- tax compliance;
- fraud prevention;
- dispute resolution;
- legal compliance; and
- enforcement of our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your dealer account credentials and should notify us promptly if you believe your account has been compromised.
Privacy Rights
Depending on where you reside, applicable law may provide certain rights regarding your personal information.
These rights may include the ability to request:
- access to personal information;
- correction of personal information;
- deletion of certain personal information;
- a copy of certain personal information; or
- opt-out rights relating to certain data uses or disclosures.
Some rights are subject to exceptions and eligibility requirements under applicable law.
To submit a privacy request, contact us using the information below.
We may need to verify your identity before completing certain requests.
Where available, you may also use privacy controls provided through our website.
Children’s Privacy
This dealer website is intended for businesses and adults and is not directed to children.
We do not knowingly collect personal information from children through the dealer application or ordering process.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
Normandy is not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review their privacy policies before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal obligations, or privacy practices.
When we make changes, we will update the Effective Date shown at the top of this page.
Contact Us
Questions about this Privacy Policy or requests regarding personal information may be directed to:
Normandy Enterprises, LLC
d/b/a Normandy Knives
413 East 620 South #1
American Fork, UT 84003
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