Dealer Shipping Policy

Effective Date: January 01, 2026

This Dealer Shipping Policy applies to wholesale and dealer orders placed through the Normandy Knives dealer website.

This Dealer Shipping Policy forms part of the Normandy Knives Terms & Conditions and Wholesale Dealer Agreement and is incorporated into those agreements by reference.

By placing a wholesale order, Dealer agrees that shipment of the order will be governed by this Policy.

Order Processing

We aim to process and ship in-stock dealer orders within 24 hours of purchase during normal business days.

Orders placed on weekends, holidays, or during unusually high-volume periods may require additional processing time.

Processing times are estimates and are not guaranteed.

Shipping Carriers

Our standard carrier is generally FedEx, although Normandy may use other carriers or shipping services depending on:

• destination; 
• order size; 
• product availability; 
• carrier restrictions; 
• shipping cost; 
• service availability; or 
• other operational considerations. 

If FedEx delivery is unavailable or unsuitable for your location, please notify us when placing your order.

Delivery Estimates

Standard delivery generally takes approximately 2–5 business days after shipment, depending on the dealer’s location and distance from our Utah shipping facility.

Expedited shipping options may be available at checkout.

Delivery estimates are provided for convenience and are not guaranteed.

Normandy is not responsible for carrier delays caused by:

• weather; 
• service interruptions; 
• peak shipping periods; 
• incorrect addresses; 
• carrier delays; 
• natural disasters; or 
• other circumstances outside Normandy’s reasonable control. 

Tracking

Tracking information will generally be provided when an order ships.

Dealers are responsible for monitoring tracking information and arranging for appropriate receipt of valuable shipments.

Shipping Charges

Applicable shipping charges will be displayed at checkout or otherwise communicated before an order is finalized.

Expedited shipping, special handling, re-routing, address corrections, or other carrier services may result in additional charges.

Shipping Addresses

Dealers are responsible for providing a complete and accurate shipping address.

Normandy is not responsible for delays or additional carrier charges caused by incorrect or incomplete information provided by the Dealer.

If a shipment is returned, re-routed, or requires an address correction because of information provided by the Dealer, resulting carrier charges may be billed to the Dealer.

Partial Shipments and Backorders

Normandy may ship available products separately when an order contains items that are temporarily unavailable.

If an item is backordered, we may contact the Dealer regarding:

• expected availability; 
• substitution options; 
• partial shipment; or 
• cancellation of the affected item. 

Additional shipping charges will not be imposed for a Normandy-initiated partial shipment unless disclosed and agreed to in advance.

Damaged Shipments, Shortages, or Incorrect Items

Dealers should inspect shipments promptly upon receipt.

Visible shipping damage, missing merchandise, quantity discrepancies, or incorrect products should be reported to Normandy within 5 business days of delivery.

Please retain:

• the shipping carton; 
• packaging materials; 
• shipping labels; and 
• the affected merchandise 

while the claim is being reviewed.

Photographs or other documentation may be requested to assist with a carrier or inventory claim.

If Normandy shipped an incorrect product or merchandise arrives damaged due to shipping or a verified product defect, Normandy will work with the Dealer to provide an appropriate:

• replacement; 
• credit; 
• refund; or 
• return shipping authorization. 

Lost Packages

If tracking indicates that a shipment has been lost or has not arrived within a reasonable period, please contact Normandy so we can investigate with the carrier.

Normandy may require completion of the carrier’s claim process before issuing replacement merchandise or credit.

If tracking shows a package as delivered but the Dealer cannot locate it, please contact Normandy promptly so we can assist in reviewing available delivery information.

Refused or Undeliverable Shipments

If a shipment is refused, returned as undeliverable, or otherwise returned to Normandy for reasons not caused by Normandy, the Dealer may be responsible for:

• original shipping charges; 
• return shipping charges; 
• carrier fees; and 
• re-shipping charges. 

Shipping Restrictions and Legal Compliance

Some Normandy products may be subject to federal, state, local, municipal, or other restrictions.

Dealers are responsible for ensuring that products ordered may legally be:

• purchased; 
• received; 
• possessed; 
• transferred; 
• shipped; and 
• resold 

in the jurisdiction to which they are shipped.

Normandy reserves the right to refuse or cancel shipment to a destination where we reasonably believe the transaction may violate:

• applicable law; 
• carrier restrictions; 
• payment-processing requirements; 
• the Wholesale Dealer Agreement; or 
• Normandy policy. 

Contact Us

For questions about a shipment, please contact:

support@normandyenterprises.com

Please include your:

• dealer name; 
• order number; and 
• tracking number, if available.